Before the invention of data storage is a casual thing. But after the arrival of the Internet, especially Data has become one of the biggest problems in today’s world. Because Social Media websites like Facebook is generating the content in an exponential manner. According to the recent statistics, we were experiencing 2.5 Quintilian bytes of data every day. Besides, they added every person on earth creates 1.7 Mb data. So today data became a heart in the IT industry. Today many business analysts and Data analyst uses this data to analyze and process to finally turn into the business insights. So we need to store the data in a secure manner for further processing of data. Cloud Computing provides the best solution to store and process the data in an effective manner. SalesForce is one of the Cloud Computing technologies that provide drastic changes to the business.
Salesforce is a Customer Relationship Management (CRM) Software. Today Salesforce is applied in more than 800 applications. And these applications support various features like Acquiring the new leads, Generating the leads as well as increasing and closing the leads. It offers additional features, to customize inbuilt data structures and GUI to meet the business-specific needs. Moreover, It does not require IT professionals to set up (or) manage. Moreover, it enables the organizations to enables to engage with customers in a whole different way.
This tutorial is recommended for both freshers as well as software professionals. This tutorial will let you know from scratch and helps to clear the Salesforce Certification.
So in the previous block, we have seen SalesForce basics is a Cloud Computing Technology. So let us start the Salesforce tutorial with Cloud computing. Now let us first define
What is Cloud Computing?
Cloud Computing is delivery of Cloud Services.that contains servers storage, database, networking to process the data instead of local data. The cloud computing services are usually classified into three types namely: Infrastructure as a Service(Iaas), Platform as a Service(Paas) and Software as a Service(Saas).
Since, we said, Salesforce is a cloud CRM, we will now discuss,
What is CRM?
Customer Relation Ship Management(CRM) is a kind of software, that stores the contact information such as name, age, address, phone number. A CRM is responsible to track Customer activity like Website visits, a number of incoming and outgoing calls. emails and many more. Moreover, CRM is responsible for managing all the aspects of the relationship between the organizations and the customers. This usually makes easier to manage and enhance the relationship with the customer and hence helpful for the better growth of the organizations. And this CRM has great features. Click the link Selenium Features to know more on CRM
So now will now, next move to the topic
What is SalesForce?
SalesForce is one of the best CRM tools in the market. This is strongly equipped with different management systems such as sales, service, marketing, etc. Their aim is to support the customer round the clock. Moreover, this enables customers in a whole different way. SalesForce helps organizations to keep the information, update to date and begin the campaign for different companies, to deal with their clients, sales and business deals. Moreover, this tool helps to create a custom solution according to the business requirements. Moreover, SalesForce CRM is different from other CRM. Now its differentiate these
So till now, we have seen the basics of the salesforce. Now its time to go beyond these basics i.e salesforce introduction
In the previous block, we have seen the definition of salesforce. but have ever thought of
Why is Salesforce needed?
We people primarily need salesforce, due to the following advantages. Let us discuss one by one in detailed.
This provides a feature-rich solution for marketing, sales, services, partner and community management
Usually Cloud stores all the salesforce related data. So any team member with an internet connection can access this cloud.
This Cloud Platform serves the need for the small, medium as well as large organizations.
Salesforce works with pay as you go, model. So there are no overhead costs. So this increases customer loyalty, retention and satisfaction. This finally accelerates productivity. Moreover, this can easily integrate with third-party apps and grow your business.
So till now, we have seen the need for SalesForce, now its time to discuss the
History of SalesForce :
SalesForce initially originated in 1999 by ex-oracle Oracle employee Maric Benioff, Frank Dominguez, and parker haris.
In June 2004, Company IPO was listed on the New York Stock Exchange under the CRM symbol and was raised to Us $110 million dollars.
In October 2014, SalesForce announced the development of Customer Success platform, to merge all the salesforce services like Sales, marketing, Services as well as analytics.
Then after In 2017, Salesforce launched the Facebook analytics
In the Year 2018, Salesforce partnered with Apple for improving the apps for business.
Soon after, it has translated the services into 16 different languages. And currently, it has 82400 regular customers and 2100000 subscribers.
And through its Careers, this Salesforce implemented the best features. Now, let us discuss one by one in detail
And get more information on SalesForce at SalesForce Wiki
This option lets you view the customer contact details, activity history, Customer communications, internal account discussions etc. In short, it manages all the data penetrating to the contact with the customer.
This option gives the complete picture of stage deals, product deals, quotation deals etc. It manages all the deals that help in identifying, processing as well as managing the deals.
Marketing team usually contains Several Contacts. This feature makes personalized contact with the customer, for the various marketing teams. This provides real-time sales alerts based on the level of engagement with the customer.
This feature helps in quickly finding experts. These experts, in turn, helps to close the deal based on customer queries and feedback. In short, this helps to bring a collaborative effort to engage the entire team in the deal. This finally makes the deal happen
Sales Performance Management:
This provides a metric based goal setting, Continuous feedback, rewards and recognition to the sales team. This ultimately helps in enhancing the performance of the sales team.
These features initiate and track the leads that are in progress. This helps in Continually optimizing the campaigns across every channel.
This feature helps in building a community with the partners. Besides, it supports connecting directly with channel partners to share the goals, objectives, and activities.
Workflow and Approvals:
Workflow is a visual design to automate the business process. This interface provides a simple drag and drop options to make the design. Moreover, this can create a flexible approval process. And this contains the deals and discounts, expense management etc.
Salesforce can integrate into an existing e-mail platform. Moreover, this helps in providing flexibility to the existing team with no additional learning curve.
File Sync and Share:
This feature allows the sales team to easily share files, discuss them and update as needed. Besides, it also receives alerts when something in the file changes.
This feature helps in getting a real-time view of the sales team forecast. This provides multi-currency support and inline editing mode to manage the sales forecast as well.
And get more information on SalesForce at Salesforce Online Training
In the previous block, we have seen salesforce has good features. So in this block, we will now discuss the Salesforce architecture
So, if you have seen your application in the drop-down, you succeed in developing an application in the salesforce account. And if you struck up anywhere feel free to contact salesforce training.